Before your first payout
Cobra Casino account verification: documents, timing and data
Every licensed operator must confirm who you are, and the Cobra Casino review of your documents takes about 39 hours.
Six facts
Check these six details first
Cobra Casino keeps the licence rules visible so you know who is asking and why.
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1
Checks handled by
Cobra Casino Limited
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2
Licence held
Malta Gaming Authority, MGA/B2C/812/2021
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3
Typical review
39 hours
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4
Deadline for clearing
Before the first withdrawal
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5
Questions go to
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6
Age you must prove
18+
When the email lands
A clean upload in four moves
Use this sequence the moment the verification request reaches your inbox.
Opening your document checklist
Sign in and open the documents area of your account. Look for the prompt listing what is still missing, since sending the full set together saves a second round.
Why do corners matter?
Photograph your photo identification on a flat, well-lit surface with all four corners inside the frame. Glare and cropped edges are the usual reason a file comes back.
Cover the card middle digits
Frame the card you paid with so the first six and last four digits show while the middle stays covered. Make sure the name on the card matches your account name.
Watch your inbox for the reply
Submit the set and watch your inbox, including the spam folder, for a reply or a request for one clearer image. Allow roughly 39 hours before chasing it up.
At the upload screen
The papers that unlock your payout
This list settles which files to prepare before you open the upload screen.
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1
Photo identification
Confirms: Your name, face and date of birth; Copy shows: Full page, all corners, no glare
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2
Proof of address
Confirms: Where you actually live; Copy shows: Your name, address and a recent date
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3
Payment card image
Confirms: You own the card used; Copy shows: First six and last four digits
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4
Selfie with ID
Confirms: The person holding the document; Copy shows: Face and document both readable
Three Moments
Know When We Send The Request
Cobra Casino may flag the check from registration onwards, so nothing about it takes you by surprise.
Photo ID And Address
The licence requires identity confirmation before money leaves the account, so we ask for your photo identification and proof of address at that point.
A File That Matches
A name, date or address that differs between profile and papers sends the file back, so we ask for a copy that matches.
Must The New Card Be Added?
A card or wallet added after the first check gets its own confirmation, because we must know the money is yours before a payout uses it.
Funds Check
A Routine Check That Keeps Your Payout Moving
Cobra Casino Limited holds its licence from the Malta Gaming Authority, number MGA/B2C/812/2021, and that licence obliges us to run anti-money-laundering checks. Asking where your money comes from is routine, applies to many players, and is never an accusation.
Papers We May Ask For
Depending on your profile, the review team may request any of the following.
- Recent bank statements
- Payslip from your employer
- Tax return summary
- Sale contract for an asset
- Evidence of a savings account
Retry Guide
The Three Common Refusals
Fine Print Lost
A screen grab loses the fine print and security marks we need, so the team cannot confirm the document is genuine. Place the physical document on a flat, lit surface Photograph it with your phone camera, not a screenshot tool
Fit The Whole Page In
A cropped corner or a finger over the text hides details we cross-check, so the whole page must sit inside the frame. Lay the document flat and fill the frame Check all four corners after the shot
A Profile That Agrees
A changed surname or a move since registration makes the papers look like another person's until the profile matches them. Update your address in the account settings first Send the document issued under the new details
Waiting for the check
Verified once, paid without friction
How long does Cobra Casino take to check my documents?
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Allow up to 39 hours from the moment your files land in the documents area. Most sets clear well inside that window when the photo is sharp and the whole page is in frame. You will get a message in your inbox the moment the review finishes.
What is a source of funds check and why now?
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It is a routine step the licence puts on every operator, aimed at money laundering rather than at you. The team asks where the money you play with came from, such as salary or savings. Answer plainly and the review keeps moving.
Are my identity documents safe once I send them?
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Files travel over 256-bit SSL encryption and are held only for the check itself. A limited team sees them, and the copy of your card can be masked before it goes anywhere. Nothing is shared with other players.
Can I keep playing until I send my documents?
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The casino may call for papers at registration or at your first deposit, so send them when asked. Verification is required at the latest before the first withdrawal. Leaving the upload until a payout is pending simply holds that payout back.
Can I upload my documents from my phone?
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Yes. The documents area in your account accepts photos taken with a phone camera. Rest the phone on a flat surface, avoid shadows and keep every corner of the page inside the frame.
What happens if my document is refused?
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A refused file is almost always a blurry shot, a covered corner or an expired date. The team tells you which paper failed and what to change. Replace that one file and the review restarts from there.
Will I need to send my documents again later?
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No, once your set is accepted the check stays on file for your account. A fresh copy is requested only when a paper expires or your details change. Should that happen, the request arrives by e-mail.